top of page
Policies, Shipping and Returns

Shipping and Return Information 

​

Shipping Information

At Sheba Marts, we are committed to providing you with a seamless and reliable shopping experience. Below you'll find detailed information about our shipping policies, including time frames, shipping options, and eligibility for free shipping.

Shipping Time Frames

We partner with trusted suppliers to bring you a wide range of high-quality products. Shipping times may vary based on the product and destination. Below are the general shipping time frames:

​

Standard Shipping Options

​

Domestic Shipping (USA)
For orders shipped within the USA, we offer reliable and timely delivery:

  • Standard Shipping (USA): 7-18 business days, depending on the product. Please check the product description for the most accurate shipping estimates.

​

International Shipping (Canada, UK, and EU)
For orders shipped to Canada, the UK, and the EU, delivery times are as follows:

  • Standard Shipping (Canada, UK, and EU): 10-25 business days

Note: Shipping times may vary depending on the specific product. Please refer to the product details page for the most accurate shipping estimates.

​

​

Free Shipping Offers

We are pleased to offer free shipping on eligible products and store deals based on the following conditions:

​

  • USA: Free shipping on purchases over $25.

  • Canada, UK, and EU: Free shipping on purchases over $50.

​

Please note the following conditions:

  • Eligibility: Free shipping is available for specific products and promotional deals only. Look for the "Free Shipping" label on eligible items.

  • Regions Covered: Free shipping is offered for orders shipped to the USA, Canada, the UK, and EU countries.

  • Customs and Duties: Free shipping does not cover customs duties. Any customs duties imposed by the destination country are the responsibility of the customer.

​​

Customs Duties for Orders to Canada

For our Canadian customers, please be aware of the following regarding customs duties:

  • Customs Duties: Orders shipped to Canada may be subject to customs duties and import taxes. These fees are determined by Canadian customs and are not covered by Sheba Marts.

  • Responsibility: The responsibility for any customs duties, taxes, or fees lies with the customer. We recommend checking with your local customs office for more information on potential fees before placing your order.

  • Free Shipping: While we offer free shipping on eligible products to Canada, this does not exempt orders from potential customs duties and taxes.

Order Processing

  • Processing Time: Orders are typically processed within 1-3 business days. During peak seasons or sales events, processing times may be slightly longer.

  • Tracking Information: Once your order has been shipped, you will receive an email with tracking information. You can use this information to monitor the progress of your shipment.

​

Shipping Costs

For destinations not covered by our free shipping offer or for products that are not eligible, shipping costs are calculated based on the weight and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase.

Product Availability

  • International Shipping Restrictions: Please note that some products may not be available for international shipping. Check the product description to see if there are any restrictions on shipping to your location.

​

Return Policy

At Sheba Marts, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied, we offer a flexible return policy:

​

  • Eligibility for Returns: Items must be returned within 30 days of delivery. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

​

  • Return Process: To initiate a return, please contact our customer support team e-mail at support@shebamarts.com with your order number and details about the product you wish to return. We will provide you with a return authorization and instructions on how to send your item back.

​

  • Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

​

  • Return Shipping Costs: Customers are responsible for paying the shipping costs for returning items unless the return is due to a defective or damaged item. If you receive a defective or damaged item, we will cover the return shipping costs.

  • Exceptions: Custom Print items and intimacy products are not eligible for return due to their personalized nature and hygiene reasons.

​

Delivery Issues

If you experience any issues with your delivery, please contact our customer support team at support@shebamarts.com. We are here to assist you and ensure that your shopping experience is as smooth as possible.

​

Contact Us

For any questions or concerns regarding our shipping and return policies, feel free to reach out to us:

​

Thank you for shopping with Sheba Marts. We appreciate your business and strive to provide you with the best service possible.

bottom of page